Updated at 2020-01-01
Definition and key terms
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify our browser, provide analytics, and remember information about you such as your language preference or login information.
- Country: where Visual Solutions (M) Sdn Bhd or the owners/founders of Visual Solutions (M) Sdn Bhd are based, in this case is Malaysia.
- Customer: refers to the company, organization or person that signs up to use the Visual Solutions (M) Sdn Bhd Service to manage the relationship with your consumers or service users.
- IP address; every devices connected to the Internet is assigned a number knows as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by Elevating, Innovating, and Redefine Human Capital Management or are under contract to perform a service on behalf of one of the parties.
- Personnel Data: any information that directly, indirectly, or in connection with other information – Including a personal identification number – allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by Visual Solutions (M) Sdn Bhd as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and other who provide our content or whose products or services we think may interest you.
- Websites: Elevating, Innovating and Redefine Human Capital Management’s site, which can be accessed via this URL: https://www.reninnovation.com/
- You: a person or entity is Visual Solutions (M) Sdn Bhd to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Name/ Username
- Phone Numbers
- Email Addresses
- Mailing Addresses
- Job Titles
- Billing Addresses
When does Visual Solutions (M) Sdn Bhd use end user information from third parties?
Visual Solutions (M) Sdn Bhd will collect End User Data necessary to provide the Visual Solutions (M) Sdn Bhd services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When does Visual Solutions (M) Sdn Bhd use customer information from a third parties?
We receive dome information from the third parties when you contact us. For example that provides automated fraud detection services to Visual Solutions (M) Sdn Bhd customer, we receive information from a third party that provides automated fraud detection services to Elevating, Innovating and Redefine Human Capital Management. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, ant other who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companied and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted party service provides to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal information, and possibly some non-personal
information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If you IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website/app in a shared location, and type of the device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we , in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process ( including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
Visual Solutions (M) Sdn Bhd will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above. How Do We Use The Information We Collect?
Any of the information we collect form you may be used in one of the following ways:
- To personalize your experience ( your information helps us to better respond to your individual needs)
- To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
How Do We Use Your Email Address?
By submitting your email address on this website/app, you agree to receive emails form us. You can cancel your participation in any if these email lists at any time by clicking in the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting our email address, you also agree to allow us to use your email address for customer audience targeting in sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communication from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: if at any time you would like to unsubscribe form receiving future emails, we include detailed unsubscribe instruction at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide Visual Solutions (M) Sdn Bhd to you and fulfill the purpose described in this policy. This is also the case for anyone that we share tour information with and who carries out services on our behalf. When we no longer need to use your information and there is no depersonalize it so that we can’t identify you.
How Do we Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.( is never kept on file we cannot however, ensure or warrant the absolute security of any information you transmit to Visual Solutions (M) Sdn Bhd or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
Visual Solutions (M) Sdn Bhd is incorporated in Malaysia. Information collected via our website, through direct interactions with you, or form use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through the Visual Solutions (M) Sdn Bhd Service Secure?
We take precautions to protect the security of your information we have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fall to follow policies. Therefore, while we use reasonable efforts to product your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaim able duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Visual Solutions (M) Sdn Bhd collects depend on your relationship with Elevating, Innovating and Redefine Human Capital Management, personnel may update or correct their information as detailed I our internal company employment policies.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
If you are a Visual Solutions (M) Sdn Bhd worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
Sale of Business
The laws of Malaysia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.
Links to Other Websites.
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie form your browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.
We do not address anyone under the age 13. We do not knowingly collect personally identifiable information form anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, Please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
We may display, include or make available third-party content (including data, information, application and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Visual Solutions (M) Sdn Bhd shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or another aspect thereof. Visual Solutions (M) Sdn Bhd does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Don’t hesitate to contact us if you have any questions.